Terms of Service

01Agreement to these Terms

VisibleIO Limited (“VisibleIO,” “we,” “us,” or “our”) is a limited company incorporated in Hong Kong Special Administrative Region. Business Registration Number: 80883395. Registered address: Room D, 16/F, DAN6, 2-6 Fui Yiu Kok Street, Tsuen Wan, Hong Kong. Official website: https://visibleio.com. Privacy contact: privacy@visibleio.com.

These Terms of Service (“Terms”) govern access to and use of VisibleIO’s websites, CMS, Viewer, Blender plugin, APIs, and related services (the “Services”) by individual creators and by businesses. By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy. If you later purchase a paid plan, these Terms also apply to that purchase.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Services.

02Business customers and consumers

The Services are designed primarily for professional and commercial use (artists, studios, brands, and teams). Individuals may also create accounts and, when offered, subscribe.

If you are a consumer under mandatory laws of your country of residence (including the EEA/UK), nothing in these Terms limits rights that cannot be waived by contract. Where these Terms conflict with such mandatory protections, those protections prevail. Business customers (acting for trade, business, craft, or profession) agree to the commercial terms below, including governing law and liability caps, to the maximum extent permitted.

03The VisibleIO service

VisibleIO enables users to create, manage, render, configure, share, and embed interactive 3D product experiences. Features may include Blender plugin sync, material and visibility logic, multi-render workflows, cloud storage, public share links, gallery presentation, analytics, and iframe website embedding, depending on your account entitlements and settings.

We may modify, suspend, or discontinue features with reasonable notice where practicable. Early access or experimental features may change or be withdrawn at any time and are provided as-is, without SLA.

04Accounts and eligibility

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. Notify us promptly of unauthorized use at hello@visibleio.com.

You must be able to form a binding contract. You must meet the minimum age described in our Privacy Policy. The Services are not for children.

05Plans, access, and paid billing (when enabled)

VisibleIO may offer free, early-access, or paid plan tiers with different limits and capabilities (for example storage, project counts, watermark removal, iframe embedding, and multi-render). Plan names, features, and prices—if shown on visibleio.com/pricing or elsewhere—are informational until you complete a paid checkout. We may change unpublished or non-purchased plan details at any time. Only the price and terms shown at checkout (or in a written order) bind a paid purchase.

When paid plans are enabled, they are billed in advance on a recurring subscription basis unless otherwise stated at checkout. By subscribing, you authorize us and our payment providers to charge the applicable fees and taxes until you cancel. We will disclose the price, currency, billing interval, and what you will receive before you pay.

You may cancel a paid subscription at any time in account/billing settings (when available) or by contacting hello@visibleio.com. If you switch to the Free plan in billing settings, paid-plan limits end immediately. Unused time is not refunded except where mandatory consumer law requires a refund. If you only turn off auto-renew, you keep the current paid plan until that period ends, then Free resumes.

Except where mandatory consumer law requires otherwise, fees for paid periods already charged are non-refundable, including partial periods after cancellation, downgrades, or unused storage/projects.

Prices are stated in US dollars and exclude VAT, GST, sales tax, and similar taxes. VisibleIO Limited is a Hong Kong company and does not collect VAT. You are responsible for any tax due in your jurisdiction (including reverse charge or self-assessment). If you provide a tax identification number at checkout, we will print it on the invoice. A tax invoice is issued after payment.

06Taxes

Unless a written order says otherwise, fees do not include taxes. If a taxing authority later requires VisibleIO to collect tax on a purchase, we may charge the applicable amount or require you to remit it. Company buyers should treat invoices as issued by a Hong Kong supplier with no VAT charged.

07EEA/UK consumer withdrawal (cooling-off)

If you are a consumer in the EEA or UK and purchase access to the VisibleIO platform online (including the CMS, Viewer, Blender plugin, and related hosting), you may have a statutory 14-day right of withdrawal. If you ask us to start supplying those VisibleIO Services during the withdrawal period, and you acknowledge that you lose the right of withdrawal once performance begins (where that waiver is allowed), then that statutory right may no longer apply.

Where a mandatory withdrawal right still applies and you validly withdraw, we will refund in accordance with applicable law. Contact hello@visibleio.com to exercise a statutory withdrawal right and include your account email and order details. This section applies only when a paid purchase has been made.

08Your content and intellectual property

You retain ownership of Blender scenes, materials, renders, brand assets, and other content you upload or create in the Services (“Your Content”), subject to third-party rights in materials you incorporate.

You grant VisibleIO a worldwide, non-exclusive, royalty-free license to host, process, reproduce, transmit, display, and create technical derivatives of Your Content as needed to operate, secure, and improve the Services (for example thumbnails, viewer delivery, renders, analytics for your projects, and embeds you configure). For content you choose to make public (public projects, gallery visibility, or a public artist page), this license also covers featuring that content, together with your display name and handle, on visibleio.com and in VisibleIO marketing, solely to promote the Services. We will make good-faith efforts to attribute you. Promotional use stops when you make the content private or delete it; the hosting license ends when Your Content is deleted from our active systems, subject to residual backups and legal retention.

You represent and warrant that you own, or have obtained from the relevant client or brand owner, all rights needed to use Your Content with the Services and, where you make it public, to display it publicly; that doing so does not infringe any third party’s intellectual-property, privacy, or publicity rights or violate law; and that it does not breach any confidentiality or non-disclosure obligation you owe. You are responsible for choosing the appropriate visibility setting for each project and profile.

In short: you own your work, and we do not use it to train public generative AI models. Only publish what you own or have permission to show. If a client has not approved public display, keep the project private.

09VisibleIO intellectual property

The Services—including software, design systems, documentation, trademarks, logos, and proprietary viewer/CMS technology—are owned by VisibleIO and its licensors. These Terms grant only a limited, non-exclusive, non-transferable right to use the Services as permitted.

You may not copy, reverse engineer (except to the limited extent prohibited restrictions are unenforceable), scrape, or build a competing service from our proprietary systems using unauthorized access or extraction.

10Copyright and brand-rights complaints

If you believe material on the Services infringes your copyright, trademark, or other intellectual-property right, or discloses your confidential material without authorization, send a notice to privacy@visibleio.com with: (a) your contact details; (b) identification of the work or right concerned; (c) the URL or project location of the allegedly infringing material; (d) a statement of good-faith belief that use is not authorized; (e) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized agent; and (f) your physical or electronic signature.

When we receive a valid notice we may remove or disable access to the material without prior notice to the account holder, and will normally inform the account holder afterwards. The account holder may respond with a counter-notice containing the same elements plus consent to the jurisdiction in the Governing law section. We may restore material after a counter-notice unless the complainant notifies us that it has sought a court order. Accounts that receive repeated valid notices may be suspended or terminated. This process is consistent with the US Digital Millennium Copyright Act and similar notice-and-takedown regimes.

11Acceptable use

You agree not to:

• Use the Services for unlawful, fraudulent, harmful, or infringing purposes.
• Upload malware, or attempt to disrupt, probe, or gain unauthorized access to systems or other users’ data.
• Misrepresent affiliation with VisibleIO, remove required notices, or circumvent plan limits, watermarks, or security controls without authorization.
• Publish or embed content that is illegal, deceptive, or violates privacy, publicity, or intellectual-property rights.
• Resell or provide the Services as a managed offering to third parties without our prior written consent, except ordinary end-customer embeds of your own projects.
• Use automated means to overload the Services or extract data beyond normal product use or documented APIs.
• Use the Services in violation of export control or sanctions laws, or from a prohibited jurisdiction.

12Content curation, moderation, and removal

Placement of Your Content on VisibleIO’s curated surfaces—including the home page, showcase, gallery listings, and the artist directory—is editorial and is not a plan entitlement. We may add, reorder, hide, or remove content from those surfaces at any time, for any reason, without notice.

We may also, without prior notice, remove, hide, unpublish, or restrict access to any of Your Content or any public page (including artist pages) where we reasonably believe that it violates these Terms; infringes or may infringe third-party intellectual-property, privacy, or publicity rights; breaches a confidentiality obligation; is the subject of a notice under the Copyright and brand-rights complaints section; exposes VisibleIO or other users to legal, security, or reputational risk; or where removal is required by law, a court order, or a competent authority.

Moderation decisions are made by people and are not based solely on automated processing. Where practicable and lawful, we will inform you after acting, state the reason, and give you an opportunity to respond by replying to our notice or writing to hello@visibleio.com. We will review your response in good faith and reinstate content where appropriate. We have no obligation to pre-screen or monitor content.

To the maximum extent permitted by law, we are not liable to you for removing, restricting, or declining to remove content, or for changes to curated placements.

In practice: we take content down only when there is a real problem—a rights complaint, a legal requirement, or a clear breach—and we will tell you what happened and how to respond. Curated spots such as the home page rotate; losing one is not a penalty.

13Sharing, public links, and website embeds

If you enable share links, gallery visibility, or iframe embeds, you are responsible for the consequences of making those experiences accessible—including your own customer terms, privacy notices, and compliance for end users.

VisibleIO may display branding or watermarks on free or lower-tier plans. Paid plans may allow watermark removal and seamless embeds subject to then-current plan terms. We are not responsible for third-party websites that host your embeds.

Public artist pages let visitors send a message to a creator. VisibleIO forwards such messages but is not a party to, and does not vet, negotiate, guarantee, or take responsibility for, any engagement, quote, deliverable, or payment between a visitor and a creator. Creators and visitors deal with each other as independent parties. Any statement on an artist page about availability, rates, skills, or past clients is made by the creator, not by VisibleIO.

14Third-party services

The Services may interoperate with third-party tools such as Google sign-in, cloud storage providers, payment processors, email delivery, Blender, analytics tooling, and websites where you embed viewers. Those services are governed by their own terms and privacy policies. VisibleIO is not responsible for third-party services outside our reasonable control.

15Availability, changes, and force majeure

We aim to keep the Services reliable but do not guarantee uninterrupted or error-free operation unless a separate written SLA says otherwise. Maintenance, upstream cloud outages, or events beyond our reasonable control (force majeure) may affect availability. We may update the Services to improve security, performance, or functionality.

16Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RENDERS, VIEWER OUTPUT, OR CONFIGURATION LOGIC WILL MEET ALL COMMERCIAL REQUIREMENTS OR BE FREE OF DEFECTS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES, GUARANTEES, OR REMEDIES THAT CANNOT BE EXCLUDED UNDER MANDATORY CONSUMER LAW (INCLUDING IN THE EEA/UK).

17Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISIBLEIO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

SUBJECT TO MANDATORY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VISIBLEIO FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $100.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR OTHER NON-EXCLUDABLE LIABILITY. IF YOU ARE A CONSUMER, YOUR STATUTORY RIGHTS REMAIN UNAFFECTED.

18Indemnification

If you are a business customer, you will defend and indemnify VisibleIO against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Services, your embeds or public shares, or your violation of these Terms or applicable law. If you are a consumer, this indemnity applies only to the extent permitted by mandatory law.

19Export control and sanctions

You represent that you are not located in, and will not use the Services in, a country or region subject to comprehensive sanctions, and that you are not a prohibited party under applicable US, UK, EU, UN, or Hong Kong export or sanctions rules. You will not export or re-export the Services in violation of such laws.

20Suspension and termination

You may stop using the Services at any time and may request account closure. We may suspend or terminate access if you breach these Terms, create risk to the platform or other users, fail to pay fees, or if we discontinue the Services. Upon termination, your license to use the Services ends. We will handle Your Content deletion consistent with our Privacy Policy. Provisions that by nature should survive (including IP ownership, disclaimers, limitations, indemnity, and governing law) will survive.

21Governing law and disputes

These Terms are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict-of-law principles, except that mandatory consumer protection laws of your country of residence continue to apply if you are a consumer.

For business customers, the courts of Hong Kong have exclusive jurisdiction. For consumers, you may bring proceedings in the courts of Hong Kong or in the courts of your place of residence where mandatory law gives you that right (including under EEA/UK consumer jurisdiction rules). Nothing prevents either party from seeking interim injunctive relief in any court of competent jurisdiction.

If a separate written enterprise agreement with VisibleIO specifies a different governing law or venue, that agreement controls for that engagement.

22General terms

These Terms, together with the Privacy Policy and any order or plan details presented at checkout, are the entire agreement between you and VisibleIO regarding the Services and supersede prior conflicting terms for the same subject matter.

If any provision is held unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior consent; we may assign them in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. Notices may be provided by email to your account address or by posting on visibleio.com.

23Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted at visibleio.com/terms with a revised effective date. For material changes, we may provide additional notice (for example email). If you continue using the Services after the effective date, you accept the updated Terms, except where prohibited by mandatory law. If you do not agree, you must stop using the Services and cancel any paid subscription.

24Contact

Questions about these Terms: hello@visibleio.com. Privacy: privacy@visibleio.com. Legal entity: VisibleIO Limited. Website: https://visibleio.com.